Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Chain Lightning Design & Marketing website and the branding, design, marketing, and Design Show services we provide. By visiting our website, booking a Design Show, or engaging our services, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Acceptance of Terms

By accessing this website, submitting an inquiry, booking a Design Show, or otherwise engaging with Chain Lightning Design & Marketing, you confirm that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy.

We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

2. Our Services

Chain Lightning Design & Marketing provides branding, web design, social media, video and motion graphics, marketing automation, and related marketing services, including live "Design Show" sessions in which deliverables are created in real time, ongoing growth retainers, and fixed-scope starter packages. Specific scope, timelines, and deliverables for any engagement will be described in a proposal, invoice, quote, or statement of work provided to you.

We reserve the right to refuse or discontinue service to anyone for any lawful reason, including suspected misuse of our website or services.

3. Project Questionnaire and Recommendations

Our website offers a short project questionnaire to help us understand your needs. By completing it, you agree that:

• The information you provide is accurate to the best of your knowledge
• Any plan, recommendation, starter option, or next step we show or send you based on your answers is informational, is not a binding quote, estimate, or offer, and may change once we learn more about your project
• The budget range you select is used only to shape our recommendation. It is not a commitment by you to spend that amount or by us to work within it
• Completing the questionnaire does not create an engagement. An engagement begins only when a proposal, invoice, or agreement is accepted
• We may respond using automated tools, including email replies that offer available call times. These replies are sent on our behalf and are governed by our Privacy Policy

4. Booking and Scheduling

Design Show sessions and other services are booked through our website, our project questionnaire, or by direct communication with our team. Introductory calls offered through our website are free and carry no obligation. Booking a paid session may require a deposit or full payment in advance, as specified at the time of booking.

• When you select a call time on our website or in an email from us, we will send a calendar invitation to the email address you provided
• Rescheduling requests should be made as early as possible and are subject to availability
• Late cancellations or no-shows may forfeit some or all of a deposit
• We will make reasonable efforts to accommodate schedule changes but cannot guarantee availability

5. Payment Terms

Our pricing is based on the value and impact the work is expected to create for your business, so prices are set per engagement rather than from a fixed rate card, except for starter packages, which have a fixed scope and a fixed price. Prices for our services are provided in quotes, proposals, or invoices and are subject to change until a project is formally booked. Unless otherwise agreed in writing:

• Payment is due according to the schedule outlined in your invoice or agreement
• Work may be paused or deliverables withheld if payment is not received on time
• All fees are non-refundable once work has begun, except as required by law or as otherwise agreed
• Starter packages cover only the scope described at purchase. Additional work is quoted separately

Performance guarantees. Any performance guarantee, results commitment, or credit applies only if it is expressly set out in writing in your proposal or agreement, together with its conditions and how it is measured. General statements on our website, in our questionnaire, or in marketing materials are not guarantees.

6. Client Responsibilities

To help us deliver your project on time and to a high standard, you agree to:

• Provide accurate, complete, and timely information, assets, and feedback
• Secure any necessary rights or permissions for materials you provide to us (images, copy, logos, footage, or other assets)
• Respond to requests for approval or feedback within a reasonable time

Delays caused by incomplete information, late feedback, or missing assets may affect project timelines and are not the responsibility of Chain Lightning Design & Marketing.

7. Revisions and Approvals

The number of revision rounds included in a project will be set out in your proposal or agreement. Additional revisions beyond the agreed scope may be billed separately.

Once a deliverable is approved in writing (including by email), it is considered final. Requests for changes after final approval may be treated as new work.

8. Intellectual Property

Upon full payment, you receive the rights to use final, approved deliverables for the purposes described in your agreement. Chain Lightning Design & Marketing retains the right to display completed work in our portfolio, case studies, website, and marketing materials, unless you request otherwise in writing.

Preliminary concepts, drafts, working files, and any proprietary tools, templates, or processes we use to deliver our services remain the property of Chain Lightning Design & Marketing.

All content on this website, including text, graphics, logos, and design elements, is owned by or licensed to Chain Lightning Design & Marketing and may not be copied, reproduced, or used without our written permission.

9. Cancellations and Refunds

Cancellation terms depend on the stage of your project and will be outlined in your proposal or agreement. As a general rule:

• Deposits are generally non-refundable once work has been scheduled or has begun
• Cancellations made with sufficient advance notice may be eligible for partial credit toward a future booking, at our discretion
• No refunds will be issued for completed and approved deliverables

10. Third-Party Tools and Links

Our website and services may reference or link to third-party tools, platforms, or websites (such as Google Calendar invitations, payment processors, text-messaging platforms, or social platforms). We are not responsible for the content, accuracy, or practices of third-party services, and your use of them is subject to their own terms.

11. Limitation of Liability

To the fullest extent permitted by law, Chain Lightning Design & Marketing shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services, including loss of revenue, data, or business opportunities.

Our total liability for any claim arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Chain Lightning Design & Marketing, its team members, and affiliates from any claims, damages, or expenses arising from your misuse of our website, breach of these Terms, or the materials you provide to us, including any third-party rights disputes related to those materials.

13. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, unless otherwise required by applicable law. Any disputes arising from these Terms or our services will be resolved in the courts located in Los Angeles County, California.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page. We encourage you to review these Terms periodically.

15. Contact Us

If you have questions about these Terms and Conditions or your engagement with Chain Lightning Design & Marketing, please contact us using the information below.